Cognitive and Organizational Ergonomics as Drivers of Employee Performance in Banks

Authors

  • Krishna Aryal Tribhuvan University, Nepal

Keywords:

Banks, employee performance, ergonomics practices

Abstract

Purpose: This study investigates how ergonomic practices (i.e., physical, environmental, cognitive, and organizational) influence employee performance in banking environments.

Design/methodology/approach: An explanatory research design was employed. Quantitative data were collected from 367 banking employees in the Kathmandu Valley and analyzed using PLS-SEM.

Findings: Cognitive and organizational ergonomics significantly predict employee performance, whereas physical and environmental ergonomics were not statistically supported.

Implications: The study provides actionable insights for banking managers and HR professionals to design ergonomically optimized work environments that foster employee focus, efficiency, and satisfaction. It emphasizes the need to prioritize cognitive and organizational ergonomics in employee performance enhancement strategies.

Originality/value: This study challenges conventional assumptions about the primacy of physical and environmental ergonomics. It extends the Job Demands-Resources (JD-R) model, fills empirical gaps in the Nepalese banking sector, and offers a theoretically grounded framework for creating supportive, user-friendly workplaces.

JEL Classification: J24, M12, M54, M55

Author Biography

Krishna Aryal, Tribhuvan University, Nepal

Mr. Krishna Aryal is an MBA graduate from Tribhuvan University, Nepal, with research interests in organizational behavior, workplace ergonomics, and employee performance. His work focuses on understanding how cognitive and organizational factors in ergonomics can enhance productivity and well-being in banking environments, providing practical insights for managers and HR professionals

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Published

2026-01-15

Issue

Vol. 1 No. 1 (2026)

Section

Research Articles